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As a MEDITECH Support Specialist, your facilitation allows administrative and financial professionals to successfully utilize our Ambulatory Enterprise Health Record. On a daily basis, you are answering questions on how to best use the system to optimize workflow and efficiency in an Ambulatory environment, troubleshooting customer reported issues with the software, and helping to educate administrative and financial staff on this cost saving tool. As a member of our Client Services team, your job would involve:

Acting as the primary contact for scheduling/registration/billing physician practice clients for support of MEDITECH s Ambulatory software in a LIVE environment

Troubleshooting, researching, and solving software problems and customer issues

Taking requests for system enhancements or modifications and advocating those ideas with Development on behalf of the customer

Explaining new software updates and changes to customers, and advising on proper system setup

Working in a team with programmer analysts to resolve any technical issues

Working on group projects, interacting with development staff and mentoring co-workers

Processing requests for system enhancements or modifications to our evolving software

Designing and maintaining application documentation

Performing ongoing education with existing customers via the telephone, online seminars, or optimizations

Assisting with interpreting and providing solutions/compliance to regulatory events

Assisting with quality assurance

  • Traveling 20-25% of the time anywhere within the United States and Canada in support of these duties
  • What You Should Have

    Clinical experience in a Physician Office or Ambulatory Practice setting preferred

    Bachelor's degree and/or applicable training and education, or customer service experience preferred and/or related military experience

    Exceptional written and verbal communication skills

    Strong troubleshooting and problem solving skills; skilled in exercising good initiative, judgement, and decision making

    Strong interpersonal and presentation skills

    Ability to work well independently and as part of a team

  • Strong desire to learn
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.

    This opportunity is available at our following location(s):

  • Canton
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    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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